FAQs

Find answers to your questions about our digital loyalty card services and how they can benefit your business.

PuffPass is a white-glove digital loyalty card service for dispensaries. We handle everything from custom card design to technical setup, providing you with a powerful tool to retain customers and drive engagement through mobile wallet loyalty cards.

We design and set up your custom loyalty card and provide a dashboard for self-management. Customers sign up via QR code or link to add the card to their mobile wallets. The system tracks purchases, awards points, and sends geo-targeted notifications, while analytics help you optimize your loyalty program.

You can sign up directly through our website or schedule a call with our sales team for a more personalized experience. We’ll guide you through onboarding, design your custom card, and handle the setup before launching your program.

.

During onboarding, we collaborate with you to create a custom loyalty card design, gather the necessary details, and configure the program to align with your business goals. Our team ensures everything is set up and ready to launch seamlessly.

While you manage self-promotion, PuffPass provides a marketing kit and a detailed marketing blueprint with proven strategies to maximize customer engagement. These resources make it easy to spread the word and drive participation in your loyalty program.

Our platform offers a dashboard where you can track customer sign-ups, reward redemptions, foot traffic trends, and the effectiveness of your promotions. These insights help you optimize your loyalty program and improve customer retention.

Yes, customers can easily add their loyalty card to their mobile wallet via QR code or link. Once added, rewards and updates are automatically synced, ensuring a seamless experience for your customers.

PuffPass uses geo-targeted push notifications to remind customers of your dispensary when they’re nearby or during slower business hours. This keeps your brand top of mind and encourages repeat visits.

While PuffPass is designed specifically for dispensaries, its functionality can also be adapted for other businesses looking to implement a digital loyalty program with advanced features like geo-targeting and analytics.

Once you sign up and complete onboarding, our team works quickly to design your loyalty card and handle all the technical setup. Most programs are ready to launch in just a few days.

Need More Help?

Contact us for personalized assistance and to learn more about our services.